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    The Visible Ops Handbook : Implementing ITIL in 4 Practical and Auditable Steps
    Contribution by: Gene Spafford, Kevin Behr, Gene Kim


    Editions (1 of 1)

    The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
    The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
    Contribution by: Gene Kim, Kevin Behr, Gene Spafford
    Paperback
    6/15/2005
    Information Technology Process Institute
    ISBN10 : 0975568612
    ISBN13 : 9780975568613

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