Every manager knows the pain of watching as the brightest and most talented people in a company leave for "a better opportunity". And every employee who walks out the door costs the company thousands of dollars to replace. Managers who work within their units to build a contented and productive workforce make a difference to the company's productivity, future, and bottom line.

Two management consultants with more than 40 years of combined experience share examples of how today's companies have applied retention strategies and increased retention rates. Their 26-point program emphasizes careful listening, concern for employees' personal development, good communication, and other strategies that managers can begin to implement immediately and inexpensively.