This text focuses on the skills necessary to write clear and concise documents in the work place. The ability to write well will lead to greater opportunities on and off the job. Workshops are provided showing how to develop an action plan, how to organize and develop a document, and how to use charts and graphics to enhance their work. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to extend learning and conduct research.