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Author Menu
1999
| Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises. Book jacket. |
1994
| Some people can make life stressful and unpleasant. Others can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst! |
2003
| In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people. |
2005
| The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer servi....[more] |
2004
| Tanto si ama usted a sus parientes como si les odia, ellos son capaces realmente de hacerle saltar. Las vacaciones, fiestas y reuniones acostumbran a ser estresantes, incluso dolorosas. Pero no tiene porque ser asi. Los doctores Rick Kirschner y Rick Brinkman, los autores de Como tratar con gente a la que no puede soportar, le presentan su consejo y buen humor para que lo utilice en el tema de las relaciones familiares. Pueden ayudarle a mejorar sus relaciones con cualquier pariente, por muy mal....[more] |
2007
| When it's time to practice the Art of Persuasion, the Insider's Playbook is your gameplan for using your influence to change your world for the better. Whether you have a product, a service or an idea that can make a difference, the warmups and drills in this book will teach you how to have the confidence and skill necessary to be persuasive. The Insider's PLAYBOOK is designed as a self-paced learning program, your guide through the many skills, strategies, cues and clues that you must know how ....[more] |
2007
| A comprehensive communication and persuasion training for anyone wanting to use their influence to change the world. Ideal for parents, managers, business owners, community leaders, project managers, networkers, and advocates for change. |
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