I've devoted my business career to teaching frontline employees how to provide exceptional service to each and every customer. My management career was with BellSouth, where I was responsible for customer service results, and employee training and development. While at BellSouth, I also grabbed any opportunity to write training material and create training videos.
After leaving BellSouth I now devote my time to writing books to help others learn how to provide exceptional customer service. I chose to write about customer service because, people assume that providing customer service is easy, just be nice to customers. It's a lot more involved than being nice. Providing each customer with the best possible service involves learning how to deal with different types of customers and more importantly, different types of situations. Well-trained employees are ther key to building a loyal customer base. Being nice is important but more important is knowing how to find the best solution for each customer, and finding it quickly. My books show you how to do that.
In addition to writing about important customer service topics, I'm also an experienced editor and publisher. In 1997 I completed my first book, Customer Service 101. Unable to secure a publisher, I decided to form a publishing company and self-publish my book. I established Bull'sEye Publishing in 1997 and have since expanded my business to write and publish business training material, self-help booklets, brochures, and other related media.
After I wrote my third book, Customer Service Training 101, I had established sales and author credentials and was able to secure an agent who sold my work to AMACOM Books, based in New York, where I have been happily published by them three more times. In addition, Customer Service Training 101, 2nd Edition, was released September, 2010. And both Customer Service Training 101 and Award-Winning Customer Service have been picked up and translated by publishers in China.
Because of my vast knowledge of writing, editing, and publishing, I've established another venture, Bull'sEye Publishing Book Production Management, to help other new authors. My husband, Joe, and I coordinate publishing projects from manuscript to finished books. In my business, I value each of my customers and strive to provide them with exceptional service by finding the best solution to their publishing needs.
We are proud to partner with Stephanie Ward, an experienced, award winning graphic designer (Philadelphia Book Designers Guild Award Winner). We're most proud to keep all aspects of book production within the United States.

In today's competitive publishing market, it has become increasingly difficult for budding authors to get published. Publishers want to see your other published works but unless someone publishes your first book, you get caught in a Catch-22! Be that someone. Self-publishing is a respected method to break into the business of being an author.
I began my writing career by self-publishing my first two books. It happened to me, you can make it happen for you too!

See my writer's blog at www.reneeevenson.com for tips to help you begin and complete writing your book!