Anyone who?s tried booking a hotel room, talking with their child?s teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the ?magic words? that unlock information and secure cooperation?and the ?absolute no- no?s? that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comfortsand Getting to Yes, Say the Magic Wordsis an indispensable resource. Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more