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2009
| Jacket Copy
Here she comes: Maybe her name's Gladys, maybe it's Tom, Tiffany, or Niles. But whatever his or her moniker, this person's cranky, irascible presence is bound to send even the best, most dedicated customer service professionals running for cover!
Every company's customer service department has its own "Gladys": someone who's picky, cantankerous, difficult…and seemingly impossible to please. But not only is it possible to please Gladys (and complete an entire transaction involvi....[more] |
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