Claudine Dervaes
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Books

The Travel Dictionary
1992
- lists capitals, countries, currencies, and time zones - lists magazines, publications, references, and travel industry organizations - provides world facts and trivia, temperature and clothing conversions, and a mini-atlas
Selling Cruises
1998
Selling Cruises, 2E gives students a thorough understanding of cruise travel, from freighters to luxury cruising. Knowledge of geography and cruise destinations is emphasized, with all world ports identified on maps and described with marketable appeal. The book also presents key information on applying effective sales skills, qualifying clients for selecting the right cruises and nautical terminology, and references on cruise lines and ferry services offer useful introductions to this unique in....[more]
Domestic Travel and Ticketing
1998
For US airline travel only, Domestic Travel and Ticketing gives specific coverage to domestic airline operations, fares, schedules, reservations, ticketing and travel codes. Throughout the book, travel tips and practical exercises help train readers to expertly plan and expedite travel arrangements within the United States. Instructions for using the North American Edition of the Official Airline Guide (NA OAG) provide readers with an excellent training tool for working on travel agency compute....[more]
Travel Geography
1996
Let "Travel Geography" take you on a fascinating world tour to acquire a better understanding of destinations, resorts, climate, attractions, languages, currencies, and cultures of countries and regions around the globe. Written for those seeking careers in the travel industry, this manual first explores employment opportunities, requirements, benefits, and salaries in various travel occupations. It presents areas of the world with maps, in-depth information, research activities, travel details....[more]
The Travel and Tourism
1998
"The Travel and Tourism Student Workbook" is specially designed for travel and tourism programs (particularly at the high school level). The workbook's 96 pages are full of activities. For instance, map labeling, matching, fill-in-the-blank quizzes, city/airport code drills, and much more. There are sections on international travel, customer service and communication skills, job preparation, resume writing and interviewing.
Selling Tours and Independent Travel
1998
"Selling Tours and Independent Travel" demonstrates how to qualify and design various kinds of domestic and international travel sought by individuals, families and groups. The manual explains the components of independent travel such as hotel and car rentals, and follows with recommendations for choosing and arranging vacation packages, tours, motor coach or rail journeys. Select attention is also given to specialty travel such as adventure, spa and ski vacations. Learn about types of rooms, m....[more]
Sales and Marketing Skills
1998
The skills of "Sales and Marketing" for the travel industry are defined in this preparatory guide for Travel Professionals Associate certification and also serve as a general review for sharpening agency proficiencies. An in-depth examination of sales senarios allows readers to develop listening and telephone skills, handle complaints, become familiar with various types of reservation forms, and participate in role-play activities with agent-client conversations. Checklists, review questions, s....[more]
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