"Front Desk Security & Safety: is an easy-to-follow guide for receptionists, security desk personnel, administrative professionals, or any employee in any organization who has initial contact with the public. These employees, the organization's public relations face, have increasingly become an integral part of emergency management efforts. Ms. Kildow's book builds a practical knowledge base for the reader by setting forth emergency preparedness concepts, explaining the bigger picture of emergency planning, and identifying where front desk personnel fit in the overall emergency/security program.
The chapter with specific emergency procedures is comprehensive, easy to follow. The discussion of policy issues raised gives employers, as well as employees, pause for thought, and will help management understand the importance of making safety and security a part of the organization's formal culture.
The book includes an extensive glossary, a readiness assessment tool, and emergency procedures in a reproducible checklist format. Features of the book that are of particular value are the training materials, the tabletop exercise guide, and realistic scenarios. In lieu of instructor-guided formal sessions with exercises and drills, this book fills a training void found in many organizations.