In Who Are "They" Anyway? BJ Gallagher and Steve Ventura lead readers on a personal quest-a journey-in search of someone who can fix what's wrong, deal with difficult people, and take charge of fixing individual and organizational problems. Who is that special person? The results may surprise readers. Written to appeal to both the heads and hearts of employees at all levels; the book includes tips, strategies, quizzes, and how-tos to help readers apply the story in their own work lives. It is a message of encouragement and empowerment, and the personal and organizational payoff can be enormous.